The qBLOC promise covers the repair or replacement (at qBLOC’s discretion) of your qBLOC product if it has been used in the manner intended, and is found to be defective due to faulty materials or workmanship within 36 months from the date of original purchase.
Your statutory consumer rights are not affected by this guarantee.
We recommend that you make sure you keep a copy of the shipping documents and your tracking number until your return has been processed.
qBLOC will pay for the return to you of your repaired or replaced product.
If you wish to request a refund rather than have a repair or replacement, and you purchased your qBLOC product from Amazon or any other retailer, whether online or at a retail outlet, you must return them to your point of purchase. Different retailers will have different rules so please be sure to check in advance of doing so.
All Policies and Processes remain subject to change at any time. Current versions will always be available to view at the qBLOC website.